Cedars-Sinai Medical Center

medical staff pulse newsletter

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Meetings and Events

Grand Rounds

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Upcoming CME Conferences

Click below to view a complete list of all scheduled Continuing Medical Education conferences.

CME Newsletter - December 2016 (PDF)  


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New Director to Focus on Patient Experience

Alan Dubovsky

Alan Dubovsky has been appointed director of patient experience and chief patient experience officer at Cedars-Sinai, a new position to help coordinate service excellence initiatives. He assumed the post Nov. 28.

In this new role, Dubovsky will work closely with the Cedars-Sinai operations team, management, physicians and staff to build on existing efforts to advance the organization's commitment to patient- and family-centered care. The position was created in recognition of the increasingly important role the patient's view plays in improving quality and performance at Cedars-Sinai.

"We should take pride in the solid foundation we have built together over many years in providing exceptional customer service," said Mark R. Gavens, executive vice president of Hospital Operations and chief operating officer at Cedars-Sinai. "Working with all of us, Alan will help coordinate our many simultaneous patient satisfaction as well as experience initiatives, and facilitate their expansion and sustainment."

Dubovsky comes to Cedars-Sinai after more than five years at the Emory Clinic in Atlanta, where he served as director of customer and physician engagement, as well as director of operations. He oversaw the development of the Emory Clinic's service management and patient experience effort, which helped propel the organization to its highest-ever patient satisfaction scores.

Previously, Dubovsky held management positions at St. Joseph's Hospital, a 410-bed community medical center in Atlanta, and at The Advisory Board Company in Washington, D.C. He received his undergraduate degree in business administration from the University of Georgia and his master's in business administration from Emory University's Goizueta Business School.