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Discharge Phone Calls Begin Feb. 8

Nurses to follow up with patients regarding discharge instructions

Cedars-Sinai nurses will begin making discharge phone calls to patients beginning Monday, Feb. 8, as part of a new housewide initiative to improve patient satisfaction.

"Our goal is to not only demonstrate our concern for our patients' well-being once they've been discharged, but to also make sure that they understand their discharge instructions and answer any questions they may about their follow up plan of care," said Linda Burnes Bolton, Dr.PH, R.N., F.A.A.N., Vice President and Chief Nursing Officer. "These calls are part of our Improving Service Delivery Initiative and will help us assess our patient's satisfaction, identify opportunities for improvement and recognize outstanding members of the patient care team."

The discharge phone calls will be made by all nurses and nurse managers. Initially, only English speaking patients will be called, but plans are under way to expand the calls to other languages in the future. Patients discharged to psychiatry, skilled nursing facilities, long-term care facilities, out-of-state or to another acute care facility are excluded and will not be called.

Patients will be given a reminder card by their nurse upon discharge to let them know in advance that they will receive a follow-up call about their plan of care.

Among the questions that nurses will ask patients are:

  • We want to ensure you understood your plan of care and that you continue to improve now that you/your child are home. Do you have any questions about your/your child's discharge instructions?
  • Do you have any questions about your medications or any side effects?
  • We are always concerned about the comfort of our patients. How well did we do with managing your pain?

OB, Peds and PICU/NICU patients will be asked additional questions, if applicable, regarding their child's care.

For more information about these discharge phone calls, please contact Sharon Mass, Ph.D., LCSW, director of Case Management, at (310) 423-4449.