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New Tool for Clinicians to Aid Patient Experience

Cedars-Sinai is launching a new online, collaborative platform that will give clinicians access to a variety of tools to enhance and support the patient experience.

The Clinician Experience Project is an online community made up of more than 65 healthcare organizations sharing more than 600 skill-building videos, designed by clinicians. These short video clips provide tips, practical tools and best practice ideas on challenges clinicians often face in patient care.

In addition to the available tools, the Clinician Experience Project also will allow clinicians to have discussions and exchange ideas with colleagues locally and across the country. It is part of a larger Practicing Excellence initiative, an ongoing effort to provide enhanced tools to clinicians in support of improving the patient experience.

"This project is really about learning new skills, collaborating with others and building a community focused on what matters most: our patients," said Alan Dubovsky, chief patient experience officer.

The videos cover a variety of topics, including:

  • Communication with patients and families
  • Mindfulness
  • Patient flow and clinic flow
  • Dealing with difficult patients and families
  • Dealing with patients who present with misdiagnoses from other institutions
  • Running daily huddles
  • Physician leadership development
  • Opioid management/treatment
  • Handling unnecessary test requests from patients

For now, the tool is available to physicians in the following clinical areas: neurosurgery, obstetrics and gynecology, orthopaedics, spine, heart, the Emergency Department and primary care practices in the Medical Network. Plans to expand the program to clinicians across the institution are in the works now.

For more information, contact Joseph Anda at joseph.anda@cshs.org.