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Communicating With Gender Nonconforming Patients

Cedars-Sinai strives to be an organization that values diversity and provides a safe, healing place for all.

To ensure employees feel informed and trained on how to care for the many diverse populations treated at the medical center, the Department of Human Resources and Organization Development created a new video to help employees be more thoughtful and welcoming when communicating with gender nonconforming patients. The department is also sharing a previously created video featuring a firsthand account from a transgender patient.

"As doctors, nurses and people in the healthcare industry, we alleviate human suffering with treatment and compassion," said Maurice Garcia, MD, MAS, director of the Transgender Surgery and Health Program, an interdisciplinary program that provides comprehensive medical and surgical care for transgender people. "We all must work toward resolving the marginalization of the transgender and non-binary communities in today’s healthcare environment. One of the first steps is ensuring we communicate well without mislabeling or assumptions."

As Garcia’s program continues to expand and evolve, it’s more likely employees—regardless of their role within the medical center—will encounter gender nonconforming patients. These videos are intended to help guide those conversations.

The first video can also be accessed via HealthStream.